Privacy Policy
Zynzaa values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our platform and services.
1. Who We Are
Zynzaa is a technology platform offering tools for WhatsApp Business API, chat automation, CRM, and marketing solutions. This Privacy Policy applies to all data processed through our website, platform, and related services.
2. Information We Collect
We collect only the necessary data to provide and improve our services:
a. Information You Provide
Name, email address, and business details
Login credentials and billing information
Messages or communication for support purposes
b. Automatically Collected Data
IP address and browser type
Usage activity (e.g., login timestamps, feature usage)
Device and connection information
We do not collect or store end-customer conversations sent via WhatsApp.
3. How We Use Your Data
We use your data for the following purposes:
To provide access to Zynzaa tools and features
To process transactions and manage your account
To offer customer support and respond to inquiries
To improve platform performance and security
To send updates, newsletters, or service announcements (you can opt-out)
4. Legal Basis for Processing (GDPR Compliance)
We process your data based on:
Your consent
The performance of a contract (i.e., Zynzaa services)
Legal obligations
Our legitimate business interests
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data.
We may share your information only with:
Trusted service providers (e.g., payment gateways, cloud storage)
Legal authorities, if required by law
Our internal team for operational and support purposes
All third-party vendors are GDPR-compliant.
6. Cookies and Tracking
Zynzaa uses cookies to:
Improve user experience
Track website performance
Analyze usage trends
You may disable cookies in your browser, but this may limit platform functionality.
7. Your Rights Under GDPR
You have the right to:
Access your data
Correct or update your information
Delete your account and personal data
Object to or restrict data processing
Withdraw consent at any time
To exercise your rights, email: privacy@zynzaa.com
8. Data Retention
We retain your data:
As long as your account is active
For a limited time after account closure (for legal or billing reasons)
Unless deletion is requested sooner by you
9. Data Security
We implement industry-standard security practices including:
End-to-end encryption
Role-based access controls
Secure data hosting infrastructure
Despite our efforts, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our platform may contain links to third-party tools or websites. We are not responsible for their content or privacy practices. Please review their policies before sharing any data.
11. Children’s Privacy
Zynzaa is not intended for children under the age of 16. We do not knowingly collect personal information from children.
12. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated by email.
13. Contact Us
For any questions about this Privacy Policy or to exercise your rights:
📧 privacy@zynzaa.com
🌐 www.zynzaa.com